FAQ

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We are an eco-friendly, women-owned cleaning company – started by local Austinite, Amanda May, in 2007. We’re a residential cleaning company that cleans & stages. We bring the attention to detail and eye for in-home hospitality. 

We are on the cutting edge of safe and effective products. All of our disinfectants are on the EPA List N, meaning they kill novel coronavirus and flu.

Our employees work hard for the Fig, and the Fig works hard for them. They receive real living wages, usable health insurance, dental/vision, 401k & paid holidays.

We are small on purpose. You will have direct access to The Purple Fig founder and owner as well as our incredible office staff. We have swift response times and resolution to any and all questions/concerns. We don’t lock our clients into contracts— we earn your continued business with each and every clean. When we partner with a client, our success is linked.

Communication is our thing. Through taking the time to give and receive feedback, we are better able to achieve continued operational success.

We make all of our cleaning products in house! We use a natural eco friendly plant based all purpose concentrate, vinegar solutions, hydrogen peroxide, baking soda, citric acid, essential oils and good old fashioned elbow grease 😉

The essential oil scents we use are lemon, eucalyptus and peppermint. We are happy to substitute with unscented products, or a combo of any of the following: lemon, eucalyptus, lavender or peppermint.

We provide all cleaning supplies except toilet brushes. 

You can check out a list of what all our packages include, we also offer a range of add ons including:

  • Fridge clean
  • Oven clean
  • Dishwasher clean
  • Washing machine clean
  • Detailed couch vacuum
  • Detailed kitchen cabinet fronts

It’s easy! Simply call, text or email and we’ll make the switch!*

  • 48 hours or more notice? There’s no charge for cancellations.
  • Cancel within 48 hours of your appointment? You’re subject to a fee of $35.00.
  • Cancel up to 24 hours before your clean? You’re subject to a fee of up to 50% of your service price.
  • Same day cancellations, or lockouts from your home may carry a fee of up to 100% of your service price.

*Business hours are Monday - Friday, 8:00 am - 4:00 pm. Anything received outside business hours will be treated as received the next business day at 8:00 am.

Check out our blog post on this exact topic! 

In short, basic tidying and de-cluttering of surfaces will allow us to clean more effectively and efficiently!

The short answer: yes. However, if you are switching from another cleaning company and have had a visit within the last four weeks, we are happy to hop right into recurring services!

No. You can choose to provide access instructions for our entry/exit by keypad code, hidden key, remote access etc. If you decide to keep a key on file with us - we store all keys in a secure lockbox at our office that requires team members' personal profiles to scan and take/release custody of the keys so we know where they are at all times.

It depends on the home and service being provided, but we generally schedule visits to be about an hour and a half and never more than 3 hours.

We are happy to provide an exact answer for you, just contact us!

We do not guarantee the same team for each visit, but our team is small and you'd see the same faces more often than not!

Every home is unique and there is a lot of variation in the upkeep of our clients’ homes. You can call (512) 351-1405 to receive an estimate. Or feel free to head to our website to get an instant quote.

If you’d like to tip your cleaners, you may leave a cash tip in an obvious place, you’ll also have the option to do so once you receive our scorecard and invoice after our visit. You are also welcome to call, text or email the office and they can handle that for you!

We accept all major credit cards, we do not accept cash or checks.

We appreciate the opportunity to tell you a bit about who we are here at The Purple Fig Eco Cleaning Co. We are proud to create quality employment in the great city of Austin by offering usable health insurance, matching 401k, living wages & Paid Time Off in accordance with the requirements passed by City Council in 2018.

We are a mission-driven company and this translates to employees taking pride in their work with a genuine dedication to serving the customer with green cleaning skills honed over the last 16 years. We have employees, not contractors, and we have 3 real people that work in our Austin office answering both employee & client questions & requests.

We understand that our price point is higher than other companies, and that it's not always the best fit. 

Yes, we are bonded & insured, as well as well as providing workers compensation insurance.

Business hours are Monday - Friday, 8:00 am - 4:00 pm.

Feel free to contact us via call, text or email at (512) 351-1405  or thefigtree@cleanfig.com.
Winner – Best of Austin 2023

About

The Purple Fig Cleaning Company is a small Austin-based cleaning business with a socially-conscious “green” mission. We are committed to serving our clients, employees, and the Austin community.

Our Principles

Use natural products and the highest quality tools to provide exceptional cleanliness with our housekeeping services in Austin, TX.

Be accountable to our customers and employees. We are bonded and insured and hire locals from Austin. We provide employee benefits like health insurance and fair pay.

Your Satisfaction

Guaranteed.

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