FAQ
We make all of our cleaning products in house! We use a natural eco friendly plant based all purpose concentrate, vinegar solutions, hydrogen peroxide, baking soda, citric acid, essential oils and good old fashioned elbow grease 😉
The essential oil scents we use are lemon, eucalyptus and peppermint. We are happy to substitute with unscented products, or a combo of any of the following: lemon, eucalyptus, lavender or peppermint.
We provide all cleaning supplies except toilet brushes.
You can check out a list of what all our packages include, we also offer a range of add ons including:
- Detailed kitchen cabinet fronts
It’s easy! Simply call, text or email and we’ll make the switch!
Cancellation and Reschedule Policy: If you need to cancel or reschedule your appointment, please let us know by phone, text, or email as soon as possible. Our hours of operation are Monday- Friday from 8:00- 4:00 pm (We are closed for the Holiday Closures listed above). Any cancellation requests received outside of business hours will be treated as received the next business day at 8:00 am.
- Cancel/reschedule 48 hours before your appt: No charge
- Cancel/reschedule 25-47 hours before your appt: A fee of $35.00
- Cancel/reschedule 24 hours before your clean: Up to 50% of your service price
- Same-day cancellation/reschedule/lockout: Up to 100% of your service price
If you canceled your clean, your next service will be at the next tier frequency price. For example, if you have an every 2-week visit, and you skip this clean, and it will now be 4 weeks between visits, that cleaning will be at the every 4-week rate. This will allow us to provide you with a complete and thorough cleaning on that visit. This does not apply to visits that are rescheduled within 5 business days of the original visit.
Check out our blog post on this exact topic!
In short, basic tidying and de-cluttering of surfaces will allow us to clean more effectively and efficiently!
The short answer: yes. However, if you are switching from another cleaning company and have had a visit within the last four weeks, we are happy to hop right into recurring services!
No. You can choose to provide access instructions for our entry/exit by keypad code, hidden key, remote access etc. If you decide to keep a key on file with us - we store all keys in a secure lockbox at our office that requires team members' personal profiles to scan and take/release custody of the keys so we know where they are at all times.
It depends on the home and service being provided, but we generally schedule visits to be about an hour and a half and never more than 3 hours.
We are happy to provide an exact answer for you, just contact us!
We do not guarantee the same team for each visit, but our team is small and you'd see the same faces more often than not!
Every home is unique and there is a lot of variation in the upkeep of our clients’ homes. You can call (512) 351-1405 to receive an estimate. Or feel free to head to our website to get an instant quote.
If you’d like to tip your cleaners, you may leave a cash tip in an obvious place, you’ll also have the option to do so once you receive our scorecard and invoice after our visit. You are also welcome to call, text or email the office and they can handle that for you!
We accept all major credit cards, we do not accept cash or checks.
We are a mission-driven company and this translates to employees taking pride in their work with a genuine dedication to serving the customer with green cleaning skills honed over the last 16 years. We have employees, not contractors, and we have 3 real people that work in our Austin office answering both employee & client questions & requests.
We understand that our price point is higher than other companies, and that it's not always the best fit.
Yes, we are bonded & insured, as well as well as providing workers compensation insurance.
Business hours are Monday - Friday, 8:00 am - 4:00 pm.
About
The Purple Fig Cleaning Company is a small Austin-based cleaning business with a socially-conscious “green” mission. We are committed to serving our clients, employees, and the Austin community.
Our Principles
Use natural products and the highest quality tools to provide exceptional cleanliness with our housekeeping services in Austin, TX.
Be accountable to our customers and employees. We are bonded and insured and hire locals from Austin. We provide employee benefits like health insurance and fair pay.
Your Satisfaction
Guaranteed.